Policies

Our policies & procedures

Everything that governs how we deliver, assess and support our qualifications. Each document opens in a new tab.

Terms and Conditions

The terms that apply to booking, paying for and attending 2WARDS courses.

How we collect, use, store and protect your personal data, and how we use cookies.

How we make assessment accessible, fair and free from bias for every learner.

How to appeal an assessment decision and how appeals are reviewed and resolved.

How to raise a complaint about our service and how we investigate and respond.

Our commitment to equal opportunity, inclusion and respect across all our provision.

How we keep learners, staff and visitors safe in our training environments.

Our internal quality assurance strategy and approach to continuous improvement.